Mercedes, Texas, a vibrant city, provides its residents and businesses with essential utility services, including water, wastewater, and sanitation. Navigating these services is crucial for both new and established members of the community. Located in the 78570 Zip Code For Mercedes Tx, the City of Mercedes Water Department is dedicated to ensuring reliable and efficient utility management. This guide provides you with all the essential information you need to access and manage your water utility services in Mercedes, TX.
Accessing Water Department Services in Mercedes, TX
The City of Mercedes Water Department is your go-to resource for all water and utility-related inquiries. For in-person assistance, their office is conveniently located within City Hall at 400 South Ohio, Mercedes, Texas, zip code 78570. Operating hours are Monday through Friday, from 8:00 am to 5:00 pm. For after-hours payments or convenience, a drop box is available in front of City Hall.
Convenient Utility Payment Options
Paying your utility bill in Mercedes, TX is made easy with several options to suit your needs.
- Online Payments: Utilize the online payment portal for quick and secure transactions. You can access the Utility Payment system to pay your bills from anywhere.
- Drop Box: For those who prefer to pay in person but outside of business hours, the drop box at City Hall (400 South Ohio, Mercedes, TX 78570) is a secure option.
- Municipal Court Payments: If you need to make a payment to the Municipal Court, a separate Court Payment portal is available online for your convenience.
Setting Up New Utility Services in Mercedes (Zip Code 78570)
For new residents or businesses within the zip code for Mercedes TX requiring water, wastewater, and sanitation services, initiating service is a straightforward process. New customers must apply in person at the Business Office in City Hall.
Important Notes for New Service Connections:
- Applications submitted after 3:00 pm may be processed the next business day.
- Properties without recent service (within six months) require an inspection before activation.
- Ensure all faucets and water appliances are turned off to avoid delays in service activation.
Requirements for Residential Service:
- Valid photo identification (Driver’s License, State ID, or Passport/Visa/Matricula for Mexican Nationals).
- Lease agreement (for renters) or proof of ownership (closing documents).
- Deposit payment: $100 for homeowners, $250 for renters.
- $10 service fee.
- Potential additional fees (water meter, tap, rights) for addresses without prior service. Contact the office for details.
Requirements for Commercial Service:
- Valid photo ID of Owner/President/Manager.
- Lease agreement (for renters) or proof of ownership.
- $500 deposit payment.
- $10 service fee.
- Potential additional fees (water meter, tap, rights) for addresses without prior service. Contact the office for specific information.
For any questions regarding new service connections or specific requirements, please contact the City of Mercedes Business Office directly.
Understanding Water and Sewer Rates & Utility Fees
Stay informed about the current rates and fees for water and sewer services in Mercedes, TX. The most recent ordinances are available for your review:
- Water Rate Ordinance 2022-08
- Other Utility Fees
These documents provide detailed information on the structure and costs associated with utility services in the city.
Ensuring Water Quality in Mercedes, Texas
The City of Mercedes is committed to providing high-quality drinking water to its community. Transparency and public information are key components of this commitment. You can access the annual Water Quality Reports to learn more about the city’s water quality:
- 2023 Water Quality Report
- 2022 Water Quality Report
- 2021 Water Quality Report
- 2020 Water Quality Report
- 2019 Water Quality Report
- 2018 Water Quality Report
These reports are readily available to keep residents informed about the standards and quality of their drinking water.
Garbage and Brush Collection Services
In addition to water services, the City of Mercedes also manages garbage and brush collection. Guidelines and schedules are in place to ensure efficient waste management throughout the city.
- Trash Pick-Up Guidelines English-Spanish
- Brush Pick Up Calendar (Note: Please confirm if this is the correct link for the brush pick-up calendar as it currently links to the trash pick-up guidelines again.)
Consult these resources for detailed information on collection days, guidelines, and schedules.
Contact the Mercedes Water Department Team
For any further questions or assistance, the dedicated staff at the City of Mercedes Water Department are ready to help.
- Claudia Yado, Utility Supervisor: (956) 565-3114 ext. 164
- Irma Morales, Utility Billing Clerk: (956) 565-3114 ext. 123
- Olivia Ahumada, Utility Clerk: (956) 565-3114 ext. 120
- Nicole Gonzalez, Utility Clerk: (956) 565-3114 ext. 124
Reach out to them for any inquiries regarding your utility services in Mercedes, zip code 78570. The City of Mercedes Water Department is committed to providing excellent service and support to its community.
