At Mercedes Baby, we understand that choosing the perfect stroller, like a Mercedes stroller, for your little one is a significant decision. We also know that sometimes, despite careful consideration, a purchase might not be exactly what you envisioned. That’s why we’ve developed a straightforward and customer-friendly return policy to ensure your complete satisfaction with every Mercedes Baby purchase, including our premium strollers. Our aim is to provide you with peace of mind, allowing you to shop with confidence knowing that returns are hassle-free should you need them.
14-Day Return Window for Your Mercedes Stroller
We offer a 14-day return policy, giving you two full weeks from the day you receive your Mercedes stroller or any other item to decide if it perfectly suits your needs. If for any reason you wish to return your purchase, simply initiate the return process within this 14-day period.
Conditions for Returning Your Mercedes Stroller
To be eligible for a return, your Mercedes stroller, or any other returned item, must be in the same pristine condition you received it. This means it should be unused, unworn, and complete with all original tags still attached. Crucially, the item must also be returned in its original packaging. Please also ensure you have your receipt or proof of purchase readily available, as this will be required to process your return.
To start a return, please email us at [email protected]. In your email, kindly attach clear photographs of the item from the front, side, and back, along with images of the original packaging. This helps us quickly assess the return request. Once your return is approved, we will provide you with the address of our dedicated returns warehouse and detailed instructions on how to send your parcel. Please note that return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item. Returns sent without prior authorization will not be accepted, so please always contact us first.
If you have any questions at all regarding the return of your Mercedes stroller or any other product, please don’t hesitate to reach out to our customer service team at [email protected]. We’re here to help!
Addressing Damages and Issues with Your Mercedes Stroller
Upon receiving your order, especially your Mercedes stroller, please carefully inspect it immediately. If you notice any defects, damage, or if you have received the wrong item, contact us without delay. Reporting any issues promptly allows us to quickly evaluate the situation and find the best solution for you. We require that any claims for damage or missing parts be reported within 5 days of delivery. After this 5-day period, we unfortunately reserve the right to decline your claim.
Should your Mercedes stroller arrive damaged during transit, be faulty, or if you received an incorrect item, Mercedes Baby will fully cover the return shipping costs through our collection service. Please be aware that we do not cover return postage if you choose to use a different shipping method at your own preference.
Exceptions to Our Return Policy
While we strive to be as accommodating as possible, there are certain items that, for hygiene or safety reasons, cannot be returned. These exceptions include perishable goods such as breast pumps, diapers, baby formula, and personalized items. Additionally, for safety and regulatory reasons, we cannot accept returns on intimate or sanitary goods, hazardous materials, and flammable liquids or gases. Other non-returnable items include gift cards, downloadable software products, and specific health and personal care items. If you are unsure whether a specific item, including accessories for your Mercedes stroller, is eligible for return, please contact us, and we will gladly clarify.
Exchanges for Your Mercedes Baby Products
If you wish to exchange your Mercedes stroller or another item for a different one, the most efficient process is to return the original item first, following the return procedure outlined above. Once your return is accepted and processed, you can then make a new, separate purchase for the desired item directly through our website. This ensures you receive your new item as quickly as possible.
Processing Refunds for Returned Items
Once we receive your returned Mercedes stroller or other item, our team will carefully inspect it. We will then notify you of the approval or rejection of your refund. If your return is approved, we will process your refund back to your original payment method. Please remember that it may take some processing time for your bank or credit card company to post the refund to your account. This processing time is typically outside of our control. If the returned item, including Mercedes strollers, is not in resalable condition due to damage or misuse upon return, we reserve the right to refuse the return or issue a partial refund, depending on the item’s condition.
