Mercedes City Hall is the central point of contact for residents and businesses in Mercedes, Texas, seeking information and services related to their utilities, particularly water services. Located at 400 South Ohio Mercedes, Texas 78570, City Hall provides a range of essential services to ensure the smooth operation of the city’s infrastructure and to assist its citizens with their needs. This guide will walk you through everything you need to know about accessing water services and utility information at Mercedes City Hall.
Visiting Mercedes City Hall for Water Service Assistance
For those who prefer in-person assistance or need to drop off payments, Mercedes City Hall’s Water Department is accessible during convenient hours.
Hours of Operation
The Water Department at Mercedes City Hall operates from Monday to Friday, 8:00 am to 5:00 pm. This schedule ensures that residents and business owners can access services during typical business hours.
Location and After-Hours Payment Options
Mercedes City Hall is located at 400 South Ohio, Mercedes, Texas 78570. For after-hours payments, a secure drop box is conveniently located in front of City Hall. This allows for 24/7 payment submissions, providing flexibility for those unable to visit during operating hours.
Convenient Online Utility Payments
Embracing digital solutions, Mercedes City Hall offers online utility payment options, making it easier than ever to manage your bills from anywhere.
Online Utility Payment Portal
Residents can make utility payments online through the city’s designated payment portal: Utility Payment. This service provides a secure and efficient way to pay water bills and other utility charges without needing to visit City Hall in person.
Municipal Court Payments Online
In addition to utility payments, Mercedes City Hall also facilitates online payments for the Municipal Court. Payments can be made through this portal: Court Payment. This service streamlines the process for handling court-related financial obligations.
Setting Up New Utility Services at Mercedes City Hall
For new residents or businesses needing to establish water, wastewater, and sanitation services, Mercedes City Hall provides a straightforward process.
Applying for New Services In-Person
To initiate new utility services, customers must apply in person at the Business Office within City Hall. It’s important to note that requests received after 3:00 pm may be processed the following business day. Furthermore, properties without recent utility services (within the last six months) will require an inspection before services can be activated.
Requirements for Residential Utility Services
New residential customers should be prepared to provide the following:
- Valid photo identification: A driver’s license or state-issued ID is required for each person applying for services. Mexican nationals can use a current passport, visa, or Matricula Consular.
- Proof of residency: A formal rental lease/agreement is necessary for renters. Homeowners should provide closing documents or proof of ownership.
- Deposit payment: A deposit of $100 is required for homeowners and $250 for renters.
- Service fee: A $10 service fee is applicable.
- Potential additional fees: Properties that have never had services may be subject to water meter, water tap, and water rights fees. Contact the City Hall business office for detailed information regarding these potential charges.
Requirements for Commercial Utility Services
Commercial service applicants need to provide:
- Owner/President/Manager’s photo ID: A valid driver’s license or state-issued ID is needed.
- Proof of property control: A formal rental lease/agreement or ownership documents are required, similar to residential services.
- Deposit payment: A $500 deposit is required for commercial services.
- Service fee: A $10 service fee.
- Potential new service fees: Similar to residential services, new commercial services may incur water meter, water tap, and water rights fees. Contact City Hall for specific fee details.
It is critical to ensure all faucets and water-related appliances are turned off at the service address before requesting activation. If not, City Hall representatives will be unable to turn on the services and a second attempt will need to be scheduled.
Accessing Important Utility Information and Resources
Mercedes City Hall ensures transparency and provides access to important documents and information related to utility services.
Water and Sewer Rates Information
Stay informed about the latest water and sewer rates by reviewing the official ordinance: Water Rate Ordinance 2022-08. For a broader overview of utility fees, refer to this document: Other Utility Fees.
Water Quality Reports
Mercedes City Hall is committed to providing safe and high-quality water. Access the annual water quality reports to review detailed information about the city’s water quality:
- 2023 Water Quality Report
- 2022 Water Quality Report
- 2021 Water Quality Report
- 2020 Water Quality Report
- 2019 Water Quality Report
- 2018 Water Quality Report
These reports are essential resources for understanding the standards and quality of your water supply.
Garbage Collection Guidelines
For information regarding garbage collection services, including guidelines and schedules, please refer to: Trash Pick-Up Guidelines English-Spanish.
Contacting the Water Department Staff at Mercedes City Hall
For any further questions or assistance, the dedicated staff at Mercedes City Hall’s Water Department is ready to help. You can reach them at the following numbers:
- Claudia Yado, Utility Supervisor: (956) 565-3114 ext. 164
- Irma Morales, Utility Billing Clerk: (956) 565-3114 ext. 123
- Olivia Ahumada, Utility Clerk: (956) 565-3114 ext. 120
- Nicole Gonzalez, Utility Clerk: (956) 565-3114 ext. 124
Mercedes City Hall is committed to serving the community by providing essential utility services and readily accessible information. Whether you are setting up new services, paying a bill, or seeking information about water quality, Mercedes City Hall is your go-to resource in Mercedes, Texas.
