Navigating utility services can sometimes feel overwhelming, but for residents and businesses in Mercedes, Texas, particularly within the 78570 zip code, accessing and managing your water services is designed to be straightforward. This guide provides essential information about the City of Mercedes Water Department, ensuring you have all the details you need at your fingertips.
Whether you’re looking to pay your bill, set up new services, understand water rates, or review water quality reports, this comprehensive resource will help you manage your water utility needs efficiently.
Contacting and Visiting the Water Department
For in-person assistance or to drop off payments, the City of Mercedes Water Department is conveniently located within City Hall.
Hours of Operation:
- Monday – Friday: 8:00 am to 5:00 pm
Physical Location & Drop Box:
- City Hall: 400 South Ohio, Mercedes, Texas 78570
- A payment drop box is available 24/7 in front of City Hall for after-hours convenience.
Convenient Online and Additional Payment Options
The City of Mercedes offers multiple ways to pay your utility bills, providing flexibility and ease of use for all customers within the 78570 zip code.
Online Utility Payments:
- Make secure online payments 24/7 through the Utility Payment Portal. This is a quick and efficient way to manage your payments from anywhere.
Additional Payment Services:
- Municipal Court Payments: For payments related to Municipal Court, including potential utility-related fines, you can use the Court Payment Portal.
- Drop Box & In-Person: As mentioned, payments can be dropped off at the City Hall drop box or made in person during operating hours.
Setting Up New Water Utility Services in Mercedes, TX (78570 Zip Code)
For new residents or businesses in Mercedes, TX 78570 needing to establish water, wastewater, and sanitation services, the process is initiated in person at City Hall.
Applying for New Services:
- New service applications must be made in person at the Business Office inside City Hall, located at 400 South Ohio Mercedes, Texas 78570.
- Applications received after 3:00 pm may be processed the next business day.
- Properties without recent utility services (past six months) require an inspection before services can be activated.
Crucial Preparation Before Service Activation:
- Ensure all faucets and water-related appliances are turned off before service activation. Failure to do so may result in service delays and a need to reschedule.
Requirements for Residential Water Service (Zip Code 78570)
To establish residential water service, please bring the following to your in-person application:
- Identification: Valid driver’s license or state-issued ID for each applicant. Mexican nationals may use a current passport, visa, or Matricula Consular.
- Proof of Residency: A formal rental lease/agreement if renting, or closing documents/proof of ownership if owning the property within the 78570 zip code.
- Deposit Payment: Applicable deposit payment: $100 for homeowners and $250 for renters.
- Service Fee: Payment of a $10 service fee.
- Potential Additional Fees: For addresses never serviced before, water meter, tap, and rights fees may apply. Contact the Water Department for specific details related to your property in the 78570 zip code.
Requirements for Commercial Water Service (Zip Code 78570)
For businesses requiring water utility services in Mercedes, TX 78570, ensure you have the following documentation:
- Identification: Valid driver’s license or state-issued ID of the Owner, President, or Manager.
- Proof of Ownership/Lease: Formal rental lease/agreement (if renting) or closing documents/proof of ownership.
- Deposit Payment: Applicable deposit of $500.
- Service Fee: Payment of a $10 service fee.
- Potential New Service Fees: Similar to residential services, new commercial locations may incur water meter, tap, and water rights fees. Contact the office for precise fee information for your business location within the 78570 zip code.
For any further questions regarding new services or specific requirements for your property in Mercedes, TX 78570, please contact the Business Office using the numbers listed below.
Understanding Water Rates and Fees in Mercedes, TX
Staying informed about utility rates is essential. The City of Mercedes provides accessible resources to understand current water and sewer rates.
Key Resources for Rate Information:
- Water Rate Ordinance 2022-08: Review the detailed ordinance document Water Rate Ordinance for a comprehensive understanding of current rates.
- Other Utility Fees: For a breakdown of additional utility fees, refer to this document: Utility Fees Document.
Accessing City of Mercedes Water Quality Reports
Transparency regarding water quality is a priority. The City of Mercedes provides annual water quality reports, readily available online.
Water Quality Reports Archive:
- 2023 Water Quality Report
- 2022 Water Quality Report
- 2021 Water Quality Report
- 2020 Water Quality Report
- 2019 Water Quality Report
- 2018 Water Quality Report
These reports provide valuable insights into the quality of your drinking water in the 78570 zip code and surrounding areas.
Garbage and Brush Collection Information
In addition to water services, the City of Mercedes also manages garbage and brush collection.
Collection Guidelines and Schedules:
- Trash Pick-Up Guidelines: Review the Trash Pick-Up Guidelines for detailed instructions in both English and Spanish.
- Brush Pick Up Calendar: Stay informed about brush collection schedules with the Brush Pick Up Calendar.
Contacting the Water Department Staff
For direct assistance, the City of Mercedes Water Department staff is available to help.
Staff Contacts:
- Claudia Yado – Utility Supervisor: (956) 565-3114 ext. 164
- Irma Morales – Utility Billing Clerk: (956) 565-3114 ext. 123
- Olivia Ahumada – Utility Clerk: (956) 565-3114 ext. 120
- Nicole Gonzalez – Utility Clerk: (956) 565-3114 ext. 124
Understanding and managing your water utility services in Mercedes, TX, zip code 78570, is now more accessible than ever. Utilize these resources and contact the dedicated staff for any further assistance you may require.
