This article provides a comprehensive overview of the legal information, provider details, and data protection policies associated with Mercedes-Benz, with a particular focus on its German origins and operations. Understanding these aspects is crucial for customers, partners, and anyone interested in the global automotive brand.
Provider Information for Mercedes-Benz Services
Mercedes-Benz operates through a network of entities to deliver its products and services. Below are the key provider details for different aspects of their business, starting with regional operations and extending to the global headquarters in Germany.
Automoción del Oeste S.A. (Regional Provider)
Automoción del Oeste S.A. is a regional provider responsible for the content and information of products and services displayed on their website.
- Company Details:
- N.I.F.: A06030902
- Address: Av. Ricardo Carapeto Zambrano 135, 06008 Badajoz, Spain
- Registered: Mercantile Registry of Badajoz, Tomo 134, folio 23, Hoja 2.186, inscription 1.
- Contact Information:
- Phone: 924 44 25 11
- Email: [email protected]
- Address: Av. Ricardo Carapeto Zambrano 135, 06008 Badajoz, Spain
This regional entity handles local operations and customer interactions within its designated area in Spain.
Mercedes-Benz España, S.A.U. (National Subsidiary)
Mercedes-Benz España, S.A.U. is the Spanish subsidiary of the global brand, playing a significant role in the distribution and service of Mercedes-Benz vehicles within Spain.
- Company Details:
- N.I.F.: A-79380465
- Address: Avenida de Bruselas, 30, 28108 Alcobendas, Spain
- Registered: Mercantile Registry of Madrid, Tomo 4.509, folio 16, Hoja M-74.309, inscription 2ª.
- Contact Information:
- Passenger Cars:
- Phone: +34 91 484 6000
- Email: [email protected]
- Vans:
- Phone: +34 91 484 6000
- Email: [email protected]
- Passenger Cars:
As a national subsidiary, Mercedes-Benz España, S.A.U. ensures the brand’s presence and service standards are maintained across the Spanish market, bridging the gap between the German headquarters and local customers.
Mercedes-Benz AG (Global Headquarters – Alemania Mercedes)
Mercedes-Benz AG, headquartered in Stuttgart, Alemania Mercedes, is the global parent company and the ultimate provider for many aspects of the Mercedes-Benz brand. This is the central hub for manufacturing, innovation, and global strategy.
- Company Details:
- Address: Mercedesstrasse 120, 70372 Stuttgart, Germany
- Registered: Mercantile Registry of Stuttgart number HRB 19360
- Contact Information:
- Phone: +49 7 11 17-0
- Email: [email protected]
Mercedes-Benz AG, based in Alemania Mercedes, is the core entity driving the global Mercedes-Benz operations. Its location in Germany is central to its identity and engineering heritage. All strategic decisions and brand direction emanate from this German headquarters.
Mercedes-Benz Financial Services España, E.F.C., S.A.U. (Financial Services Provider)
For financial services related to Mercedes-Benz in Spain, the provider is Mercedes-Benz Financial Services España, E.F.C., S.A.U. This entity facilitates financing and leasing options for customers.
- Company Details:
- Address: Avenida de Bruselas, 30, 28108 Alcobendas, Madrid, Spain
- Registered: Mercantile Registry of Madrid, Tomo 7.702, Sección 3 and Hoja 74.778-2, inscription 1ª.
- Contact Information:
- Phone: 900 170 170
- Email: [email protected]
This financial arm ensures customers have access to tailored financial solutions, supporting the purchase and ownership experience of Mercedes-Benz vehicles in the Spanish market.
Mercedes-Benz Vans Mobility GmbH (Van Rental Services)
Mercedes-Benz Vans Mobility GmbH is the provider for Mercedes-Benz Van Rental services, offering mobility solutions for commercial and private van needs.
- Company Details:
- Address: Rungestraße 22 -24, 10179 Berlin, Germany
- Registered: Berlin, Charlottenburg District Court, N.º HRB: 179904 B
- VAT ID: DE 309 382 419
- Management: Stefan Sonntag, Agnieszka Kühn
- Contact Information:
- Phone: +49 800 826 736 825
- Email: [email protected]
Operating from Germany, Mercedes-Benz Vans Mobility GmbH focuses on providing flexible van rental services, expanding the brand’s reach into mobility solutions beyond vehicle sales.
Data Protection Policies and Responsibilities
Data protection is a critical aspect of Mercedes-Benz operations. Different entities within the Mercedes-Benz group share responsibilities for data handling and compliance with GDPR and other data protection regulations.
Data Controller for Website Data (Automoción del Oeste, S.A)
Automoción del Oeste, S.A. is identified as the data controller for website data collected through their platform, as per the General Data Protection Regulation (GDPR).
- Contact Details of the Data Controller:
- Company: Automoción del Oeste, S.A
- Address: Avenida Ricardo Carapeto Zambrano, 135 – 06008 Badajoz, Spain
- Email: [email protected]
This designates Automoción del Oeste, S.A. as responsible for handling and protecting user data collected through their specific website and online services.
Data Controller for Mercedes me connect and smart control Services
For Mercedes me connect and smart control services, the data protection responsibility is jointly held by two entities:
- Mercedes-Benz España, SAU («provider»):
- Address: Avenida de Bruselas, 30, 28108 Alcobendas (Madrid), Spain
- Mercedes-Benz Group AG (Alemania Mercedes):
- Address: Mercedesstraße, 120, 70372 Stuttgart, Germany
- Contact for Mercedes-Benz Customer Assistance Center:
- Address: Maastricht NV (CAC), Apartado Box 1456, 6201 BL Maastricht, Netherlands
- Contact Form: https://www.mercedes-benz.es/passengercars/content-pool/marketing-pool/contact-forms/mercedes-me-support.html
- Phone: 00800 9 7777777 (free from landlines, mobile rates may vary)
This joint responsibility reflects the collaboration between the Spanish subsidiary and the German headquarters (Alemania Mercedes) in delivering connected services, ensuring comprehensive data protection measures.
Data Protection Officer for Mercedes-Benz Group AG (Alemania Mercedes)
The Data Protection Officer for the entire Mercedes-Benz Group AG, located in Alemania Mercedes, oversees data protection policies and compliance at a global level.
- Data Protection Officer:
- Organization: Mercedes-Benz Group AG
- Address: HPC E600, 70546 Stuttgart, Germany
- Email: [email protected]
This central Data Protection Officer in Germany ensures a consistent and high standard of data protection across all Mercedes-Benz entities worldwide.
Legal Notice and Terms of Use
The legal notice section outlines crucial legal information, including copyright, trademark rights, liability disclaimers, and adherence to various legal regulations.
Copyright
All content on Mercedes-Benz websites, including texts, images, graphics, sound files, video files, and animations, are protected by copyright and other intellectual property laws. Reproduction, modification, distribution, or commercial use of this content is prohibited without explicit permission. Some website content may also be subject to third-party copyrights.
Products and Prices
Website content is regularly updated, but inaccuracies or unintentional errors may occur. The manufacturer reserves the right to make changes to design, form, color, equipment, or scope of delivery between order and delivery, provided these changes are reasonable for the customer and do not negatively impact the supplier. Images may include accessories, optional equipment, and elements not part of the standard delivery. Color variations may occur due to technical reasons. Some pages may feature models and services not available in all countries. Unless otherwise stated in sales or delivery conditions, prices valid on the delivery date apply. Prices for Mercedes-Benz Authorized Workshops are recommended retail prices. Customers should consult a Mercedes-Benz dealer or authorized workshop for the most current information.
Trademarks
Unless otherwise indicated, all trademarks on Mercedes-Benz websites are registered trademarks of Mercedes-Benz Group AG. This particularly applies to model names, company logos, and emblems.
License Rights
Mercedes-Benz aims to provide an innovative and informative online experience. However, intellectual property rights, including patents, trademarks, and copyrights, must be protected. Website content does not grant any license rights to the intellectual property of Mercedes-Benz Group AG and/or Mercedes-Benz España, S.A.U.
Forecasts Regarding Future Developments
Mercedes-Benz websites may contain forecasts about future developments based on current assessments. These forecasts are identified by terms like “anticipate,” “assume,” “believe,” “estimate,” and similar. These forecasts are subject to various uncertainties, including economic conditions, market demand, geopolitical events, regulatory changes, and other risks. Actual results may differ significantly from these forecasts due to unforeseen factors or incorrect assumptions. Mercedes-Benz does not intend to continuously update these forward-looking statements.
Liability
The information and data on Mercedes-Benz websites are not guarantees or warranties, either express or implied, regarding composition, marketability, suitability for specific purposes, or legal compliance. Mercedes-Benz websites also contain links to external websites. Mercedes-Benz has no control over the content and design of these linked sites and assumes no responsibility for the accuracy, completeness, or quality of information provided on them. Mercedes-Benz expressly distances itself from all content on linked pages. This disclaimer applies to all external links on Mercedes-Benz websites and their content.
Information Regarding Packaging and Packaging Waste Legislation
In compliance with packaging and packaging waste legislation, the final possessor of packaging waste is responsible for its proper environmental management. It is recommended to dispose of packaging and packaging waste at authorized collection points, typically municipal public collection points in Spain.
Information Regarding Legislation on Batteries, Accumulators and Waste Batteries and Environmental Management of their Waste
Batteries and accumulators must not be disposed of with unsorted household waste due to potentially harmful substances. End-users are legally obligated to return used batteries and accumulators to designated collection points. Mercedes-Benz España, S.A.U. is registered in the Industrial Register of Batteries and Accumulators (RII_PYA) and adheres to integrated management systems for battery recycling. Mercedes-Benz dealers and authorized workshops in Spain handle the collection and management of used batteries and accumulators at no additional cost to users.
Information Regarding Legislation on Waste Electrical and Electronic Equipment (WEEE)
Waste electrical and electronic equipment (WEEE) must be collected separately from household waste. Used equipment may contain substances harmful to the environment and health. Users are responsible for delivering WEEE to designated collection facilities, distributors, waste managers, or producer collection networks. Mercedes-Benz España, S.A.U. is registered in the Integrated Industrial Register of Electrical and Electronic Equipment (RII_AEE). Mercedes-Benz dealers and authorized workshops manage the collection and disposal of WEEE at no additional cost to users.
Online Dispute Resolution Information
The European Commission provides an online dispute resolution (ODR) platform for resolving disputes related to online sales contracts. The ODR platform can be accessed via: http://ec.europa.eu/consumers/odr. Mercedes-Benz España, S.A.U., and Mercedes-Benz dealers and authorized workshops are not obligated to participate in dispute resolution procedures before a consumer arbitration board.
Social Media Channels Providers and Privacy Policies
Mercedes-Benz maintains a presence on social media platforms. The providers and privacy policies for these channels are outlined below.
Providers for Social Media Channels
Automoción del Oeste, S.A. is the provider for Mercedes-Benz social media channels on platforms like Facebook, Instagram, LinkedIn, and Twitter:
- Channels: @aosa.mercedesbenz, @mbextremadura, @aosamb, @MBExtremadrua, @automocion-del-oeste
- Provider: Automoción del Oeste, S.A
- Address: Avenida Ricardo Carapeto Zambrano, 135, 06008-Badajoz, Spain
- Phone: +34 924 254 411
- Email: [email protected]
For YouTube, the provider is also Automoción del Oeste, S.A.:
- Channel: YouTube (Provider: Automoción del Oeste, S.A)
- NIF: A-06030902
- Address: Avenida Ricardo Carapeto Zambrano, 135, 06008 Badajoz, Spain
- Email: [email protected] (for passenger cars)
Privacy Policies for Social Media Channels
The privacy policies for Mercedes-Benz social media channels are managed by:
- (Facebook, Instagram, LinkedIn, Twitter):
- Provider: Automoción del Oeste, S.A
- Address: Avenida Ricardo Carapeto Zambrano, 135, 06008 Badajoz, SPAIN
- Email: [email protected]
- Data Protection Officer Email: [email protected]
- (YouTube):
- Provider: Automoción del Oeste, S.A
- NIF: A-06030902
- Address: Avenida Ricardo Carapeto Zambrano, 135, 06008 Badajoz
- Email: [email protected] (for passenger cars)
- Data Protection Contact Email: [email protected]
These details ensure users are aware of who manages the social media channels and how data protection is handled within these platforms.
Terms and Conditions of Use
The terms and conditions govern the use of Mercedes-Benz websites and online platforms (OneWeb).
By using Mercedes-Benz websites, users agree to:
- Use the website for legitimate inquiries and orders only.
- Refrain from any false or fraudulent activity.
- Provide accurate contact information (email, postal address, etc.).
- Consent to Mercedes-Benz using this information to contact them if necessary, as per the Privacy Policy.
Failure to provide necessary information may prevent Mercedes-Benz from processing user requests. Mercedes-Benz España S.A.U. reserves the right to take action against users suspected of misuse or fraudulent use of OneWeb, including blocking users. Abusive use includes using the platform outside its intended purpose, for illegal activities, infringing on rights, or contrary to provided guidelines. Users guarantee the accuracy and completeness of provided information and agree to inform Mercedes-Benz of any changes. Users must ensure their hardware and software are virus-free. For uploaded data, users must possess all rights and ensure no third-party rights impede its use.
Prohibited Content
OneWeb must not be used to disseminate information containing:
- Racist and inhuman statements.
- False or incorrect information.
- Abusive, aggressive, harassing, hateful, obscene, threatening, or otherwise objectionable behavior.
- Information violating legal requirements or insufficiently implementing applicable requirements.
- Information whose provision or dissemination constitutes a criminal or administrative offense.
Measures for Infringements
If content violates these Terms and Conditions, Mercedes-Benz reserves the right to immediately block or remove content, inform authorities, and take other appropriate measures. Measures may include:
- Temporary or permanent removal of content.
- Temporary blocking of user accounts (3 months to 1 year).
- Permanent blocking of accounts and associated content.
- Permanent blocking of accounts and inclusion of user data in a blacklist to prevent new account creation.
Mercedes-Benz will inform affected users or complainants of decisions and provide an opportunity to respond. After reviewing appeals, Mercedes-Benz will make a final decision and inform the user via email.
Complaints and Dispute Resolution
Users can appeal decisions via a complaint procedure within six months of the original decision. A complaint form is available. Mercedes-Benz will review complaints within one month and either overturn or confirm the original decision. Users will be informed of the decision via email. Unresolved complaints may be submitted to a certified out-of-court dispute resolution body. Legal proceedings remain available at any time.
Changes to Terms and Conditions of Use
Mercedes-Benz may modify these Terms and Conditions for valid reasons, such as technical developments, service enhancements, legal changes, or equivalent reasons. Users will be notified of changes in writing (including email) at least one month before they take effect. Changes are deemed accepted if users do not object within one month of notification.
Conclusion
Understanding the legal framework, provider responsibilities, and data protection policies of Mercedes-Benz, particularly concerning its German operations (Alemania Mercedes), is essential for all stakeholders. This article provides a detailed guide to these critical aspects, ensuring clarity and transparency in Mercedes-Benz’s interactions with its customers and partners globally. By adhering to these legal and ethical standards, Mercedes-Benz reinforces its commitment to trust, compliance, and customer satisfaction within the automotive industry and beyond.
